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Terms & Conditions That Work for You

Our Terms & Conditions are built around your account security and clear gameplay rules.

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How to Reach Us About Terms Questions

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Live Chat

Open the chat widget on the lobby or this site. Our team responds in seconds during all hours. Ask about account rules, payment terms, or dispute resolution.

Email Support

Send questions about Terms & Conditions to [email protected]. We reply within 2 hours during business hours, 24 hours on weekends.

Account Settings

Log into your account, go to Settings > Legal & Privacy to review our full terms and see updates. Request a copy of our current terms anytime.

DATA & SECURITY

How We Protect Your Account Under These Terms

Account Security

Your login credentials and DANA, OVO, GoPay and QRIS payment links are encrypted end-to-end. We never store full card or bank details. Withdrawals require phone or email verification to prevent unauthorized access.

Data Retention

We keep your account history, deposit records and withdrawal logs for 7 years as required by law. You can request a full data export anytime via live chat or your account settings.

Cookie & Tracking

Our site uses cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser without losing core account functions.

Dispute & Chargebacks

If you dispute a deposit or withdrawal, contact us within 14 days. We investigate chargeback claims with your payment provider and reply with our findings in writing.

Changes to Terms

We notify you of major term changes via email at least 30 days ahead. Minor updates appear here with a date stamp. Your next login confirms you've read the update.

Request & Correction

Email [email protected] to request corrections to your account data, delete personal information or ask how we use your details. We reply within 10 business days.

Terms & Conditions Questions Answered

Account eligibility and minimum age depend on local law. In regions where our service is available, standard age requirements apply. We verify identity before first withdrawal. If you have questions about your eligibility, contact our support team.

You can close your account anytime via Settings > Account Management. Your balance remains available for withdrawal under our standard terms. After closure, you may request reactivation within 30 days. Permanent deletion requires written request to support.

Contact us within 14 days of the withdrawal date. We review your transaction with the payment provider — DANA, OVO, GoPay or QRIS — and send you a written response. Most disputes resolve within 5 business days. Refunds return to your original payment method.

No. We never store your full payment details. Your bank or mobile wallet handles encryption. We only keep transaction IDs and the last four digits for your records. All data is encrypted and isolated from public internet access.

We retain account records for 7 years per legal requirement, even after closure. You can request data export or deletion at any time. Some information (anti-fraud records, dispute logs) may be kept longer where law requires it.

Deposit and withdrawal limits depend on your payment method and verification level. New accounts may have lower limits until identity verification completes. Contact live chat to learn your current limits or request an increase after verification.

Yes. Log into your account, go to Settings > Legal & Privacy and select 'Download Terms'. You can also request a PDF copy via email from [email protected]. We send it within 24 hours.

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